Concierge | Full-Time

Hourly Rate: $29.38As a Concierge, you will be connecting guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences.  You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all timesMaintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basisAble to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guestsDeveloping and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our areaMust be able to adhere to the State of Hawaii food handling safety standardsActively participate in monthly departmental sales promotionsOrganize time so all work is completed according to shift demandMaintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guestsFocus attention on guest needs, remaining calm and courteous at all timesBe knowledgeable of the island, our resort, resort venue menu and resort offerings in order to be our guests’ trusted guideSchedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.